Privacy Policy

Ask Koren - Privacy Policy

This Privacy Policy describes how our Company collects, uses and discloses your personal information and data when you use our products and/or services hereinafter referred to as "our Services" - whether through our websites and/or application.

Please read this Privacy Policy carefully before using, interacting or accessing our Services.

What Kind of Data is Collected?

Our Company collects the following set of data and information based on our Services:

  • Personal identification information (such as name, physical address, email address, phone number, photo, employment, social media handles and any other relevant data as required from time to time…)

How is the Data Collected?

You provide our Company with most of the data we collect, we collect data and process personal data and information when:

  • You register online or place an order or request for any of our Services
  • Use our website and/or application when cookies are set on your device

Our Company might also receive data and information indirectly from the following sources:

How Will We Use Your Data?

Our Company collects your data so that we can:

  • Process your order, manage your account
  • Send you email with special offers on products and services
  • Send you personalized and general alerts on products and services

If you agree our Company may also share your data with some of our partners so that they may offer you their own products and services; which includes but is not limited to:

  • Government of Antigua and Barbuda
  • Ministry of Health, Wellness and the Environment (Antigua and Barbuda)
  • Mental Health Antigua and Barbuda (NGO)

When our Company processes your information or your order it may send your data to credit, banking and compliance agencies to prevent fraudulent engagements and purchases that can include third-party payment processors.

How Is The Data Stored?

Our Company securely stores your data on servers in Antigua and Barbuda and in France (Europe)

Our Company will keep your data for a reasonable period of time not exceeding seven (7) years and may retain some information for internal Company analysis that does not include any personal identifiers for users / clients.

Once this time period has expired, we will delete the following data related to user / client accounts by removing it from our secure servers.

  • Device model (anonymous)
  • OS version (anonymous)
  • Device’s language (anonymous)
  • Geolocalization if provided
  • Country (deducted from geolocalization)
  • City (deducted from geolocalization)

Third-Party Data Processors

These include but are not limited to: CRM / ZAPIER / AIRTABLE / TAWKTO / WORDPRESS / STRIPE / PAYPAL / GOOGLE …


Our Company may send you information about products and services of ours that we think you might like; as well as those of our partners including but not limited to:

  • Government of Antigua and Barbuda
  • Ministry of Health, Wellness and the Environment (Antigua and Barbuda)
  • Mental Health Antigua and Barbuda (NGO)

Please note that if you agree to receive marketing emails or communication you may always opt out at a later date.

You have the right at any time to stop our Company from contacting you for marketing purposes or giving data to other partners working with our Company.

If you no longer want to be contacted for marketing purposes you can contact us at:

Data Protection Rights

Our Company would like to make sure users / clients are fully aware of all their data protection rights.

Every user / client has, if applicable, the right to:

  • The right to access: you have the right to request our Company for copies of your personal data.
  • The right to rectification: you have the right to request that our Company corrects any information you believe is inaccurate or mistaken. You also have the right to request our Company to complete information you believe is incomplete.
  • The right to erasure: you have the right to request that our Company erases your personal data under certain conditions.
  • The right to restrict processing: you have the right to request that our Company restricts the processing of your personal data under certain conditions.
  • The right to object to processing: you have the right to object to our Company’s processing of personal data under certain conditions.
  • The right to data portability: you have the right to request that our Company transfers the data we have collected to another organization or directly to you under certain conditions.

If you have any request regarding this matter we have a month to answer you.

If you want to exercise any of these rights please contact us by using the following contact detail:  

Third-Party Websites

Our Company’s website and/or application might contain links to other websites and/or applications.

Our Privacy Policy applies only to our website so if you click on another website you must read their privacy policy.

Link To External Websites and Third-Party

Our Services may link to other websites created and maintained by other private and/or public organizations and individuals.

When you follow a link to an external site you are leaving our website and are subject to external site’s privacy and security policies.

Our Company does not control or guarantee the accuracy, relevance, timeliness or completeness of information contained on an external site.

Privacy Policies Of Other Websites Or Third-Party

The Services for our Company might contain links to other websites and/or applications.

Please note that our Privacy Policy applies only to our website and/or application and our Services; so if you click on another website you "MUST" read their Privacy Policy.

Changes To Our Privacy Policy

Our company keeps its privacy policy under regular review and places any updates on this website and/or application page.

Our Company reserves the right to modify or to adapt this Privacy Policy at any time and without prior notice.

This Privacy Policy is directly applicable as soon as it is published on our website and/or application and/or sent to you by any means.

Contacting Us

If you have any questions or demand about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us at:

Contacting The Appropriate Authority

If you have any complaint or concern regarding how your data is managed you can contact the appropriate authority at:

Our Company is committed to protecting individual privacy and securing the personal information made available to us when a user / client utilizes our Services.

This Privacy Policy describes what information is made available to our Company and how that information is used and retained and provides information on:

  • Information we receive (when you provide it, visit our website, receive email…)
  • How this information is used
  • Sharing of this information
  • Data retention
  • Third-party tools and sites
  • Children and privacy security

If you have any question or suggestion for its improvement, please let us know at:

Information You Give Us

You do not have to provide our Company with any personal information or create a user account to access information on our website and/or application.

However for some of our Services, we may need personal information from you such as:  

  • Personal identification information (such as name, physical address, email address, phone number, photo, employment, social media handles and any other relevant data as required from time to time…)

Also when you visit our website and/or application the following information is automatically received and stored by servers:

  • IP address

How Information Is Used

If you choose to provide us with information, we may use that information to contact you, respond to your message(s) or provide information or services you may have requested.

We use data you provide and automatically generated data for statistical analysis to assess what information is of interest to users and system performance.

This allows us to make general improvements to our Services.

We may also use your information in order to detect, prevent and respond to security issues and harmful activities on our website and/or application.

Sharing Of This Information

Information you choose to share with our Company may be treated as public information.

Our Company uses a third-party analytics provider (such as Google Analytics) to analyze data from cookies.

The third-party analytics provider does not receive personally identifiable information through these cookies.

We have also limited the provider’s ability to see your full IP address.

Within our Company we restrict access to personally identifiable information to employees, contractors and vendors subject to non-disclosure requirements who require access to this information in order to perform their official duties and exercise controls to limit what data they can view based on the specific needs of their position.

We may use or share your information for commercial purposes with our Services or with our partners and except as described above, we do not exchange or otherwise disclose this information.


Our Company takes reasonable precautions to protect your information, brand and our Services

For example we restrict access to personally identifiable information to employees, contractors and vendors subject to non-disclosure requirements.

Our Company also uses commonly used practices and technical controls to protect the information in our possession or control.

These practices and controls include, but are not limited to, encrypting the transfer of personal information over the internet, using firewalls and intrusion detection systems and maintaining strict technical controls and procedures to ensure data integrity.

We periodically review our processes and systems to verify compliance with industry best practices and to ensure the highest level of security for our website and/or application.

IMPORTANT NOTE:  Cookie Policy and Other Similar Tracking Technologies

When you visit or utilize our website - and/or application - Ask Koren; we may send cookies or other similar tracking technologies to your computer or to any other device you may use.

We use cookies and similar tracking technologies to track user’s / client's preferences and to know how he/she/they may utilize our Services.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

For further information visit

Cookies are used for user / client identification and proper assignment of historical user / client data collected during previous visits.

Both temporary cookie files (session cookies) and persistent cookies are used.

Users / Clients may delete or remove cookies for the browser at any time or block cookies from being installed on its device.

However this may affect the operation of our services or even result in its blocking.

As described above, we use your personal information and data to provide you with targeted advertisements or marketing communications we believe may be of interest to you as a user / client.

For example:  

  •  We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalize Facebook advertisements and to analyze the use of our website.

    To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at and the Facebook privacy policy at

    The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at
  • We may publish Google AdSense advertisements on our website and/or application, together with advertisements from our Company, our partners and other advertisers and advertising networks that are distributed by Google and others.

    The advertisements may be personalized to reflect your interests.

    To help determine your interests Google and its partners use cookies.

    The cookies are used to track your previous visits to our website and/or application; as well as your visits to other websites and/or applications.

    You can opt out of Google's personalized advertising by visiting and you can opt out of third party cookies used for personalized advertising by visiting

    You can review Google's privacy policy at
  • We may share information about your use of our Services, including your purchases and your interaction with our ads on other websites and/or applications with our advertising partners.

    We may collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

We can use different type of cookie or tracking technologies while you are visiting our website and/or application:

  • Strictly necessary cookies: These types of cookies enable you to access and browse websites and use their features. Without these cookies, services like billing or shopping baskets cannot work properly.
  • Performance cookies: these cookies collect information and data about how you use our websites and/or application. The data collected can be used to optimize our websites and/or applications. These cookies are used to know where our visitors and users are coming from. These cookies do not collect information that identifies you personally.
  • Functionality cookies: these cookies allow our website or application to remember your choices. They can be used to memorize your localization, or your preferences such as language settings or font size.

How To Manage Cookies?

You can set your browser not to accept cookies and the above website and/or application tells you how to remove cookies from your browser.

However some of our websites and/or applications might not work properly without the use of cookies.

Here are some of the main explanation on how to delete cookies on your browser: (Chrome); (Firefox); (Opera); (Internet Explorer); (Safari); and (Edge).

For mobile devices, if you don’t want to receive targeted advertising based on your center of interest coming from a mobile application, please check the parameters of the operating system of your mobile device and follow these instructions:

1) iOS Users: to enable “Limited Ad Tracking” follow the instructions given by Apple.

2) Android Users: to enable the option “deactivate ad personalization”, follow the instructions given by Google on Google Play.

3) You might want to download the DAA mobile App Choices application to control behavioral advertising online.

Updates To This Privacy Policy

Our Company will revise or update this policy from time to time, if we make significant changes to how we handle personal information we will post changes to the policy on our site and change the date at the end.

Last Updated On: April 20, 2023